Welcome to The Pointe Brodie Creek! We are so happy you chose our apartment community as your new home. While you settle in and make yourself comfortable, it’s very common for lots of questions to come up as a new resident.

Not sure how to set up your utilities, pick up a package, or call for help after hours? Let’s get those questions cleared up for you!

#1: How Do I Set Up My Utilities?

One of the big bonuses of living at The Pointe Brodie Creek is that we have super convenient utility packages. Your cable, Internet, water, sewer, trash, pest control, and alarm system are all covered for just $70, $80, or $90 a month.

Awesome, right? Let’s get you set up!

Once your application has been approved, our team will email you instructions for setting up your cable, Internet, and electricity.

Electricity

Electricity is provided by Entergy, which makes it very easy to set-up service for your apartment online.

After you create an account and submit your address and apartment number, you can schedule service to begin on your move-in date. You can also set up automatic payments so you don’t have to log-in to pay your electric bill each month.

Cable & Internet

For your cable & Internet, we will send you a dedicated phone number to call at AT&T. They will help you set up an appointment for an AT&T technician to visit your apartment and initiate service.

Now, if you would like to upgrade your Internet speed or cable package, you can do so at a reduced rate through AT&T. We will continue to cover your basic package while you pay for any upgrades monthly.

After you move in, the cost of your utility package (minus any upgrades) will be bundled with your rent and any add-on amenities, so it all comes out of your account in one payment each month.

So, once you complete your ACH form on your move-in day, you’re good to go!

#2: How Do I Log into the Resident Portal?

Now that you’re a new resident, you get access to our handy online resident portal.

Once you are approved to move in, our team will send you a unique link to register your account via RealPage (the system we use).

Once you set up your account, you can log into the resident portal at any time to review your lease, submit a service request, or make an amenity reservation.

#3: How Do I Make a Reservation?

Would you like to reserve the movie theater, conference room, poker lounge, or banquet room for an event?

You can do it all through the resident portal!

Under the Community section, all you have to do is find the room you want to reserve, select the appropriate day, and pick your time slot.

Pro Tip: New residents, please be mindful that there are different days for each room. This is because the clubhouse hours change from weekdays to weekends. Do not select the wrong day, or your reservation will not be valid.

For example, if you would like to reserve the movie theater on a Saturday, do not select the “Weekday” or “Sunday” option and try to make a reservation.

The system will let you, but the date and time will be wrong for the Saturday calendar. If someone selects the same time under the Saturday option, they will have the theater reservation over you.

Pro Tip: If you’re reserving the movie theater and know which movie you want to watch, leave the title in your reservation notes. Our concierge can usually have the movie ready to play before you arrive, along with plenty of popcorn!

#4: How Do I Use Package Concierge?

New residents love the fact that we have package lockers available through Package Concierge.

Because all mail carriers have access to our package lockers, deliveries can be made 24 hours a day and you can pick up your packages at your convenience!

Before your move-in date, you should receive an automated email from our team with a link to set up your Package Concierge account. You get to specify a pin of your choice and select a package notification method (text, email, call, or a combination).

Then, once you receive a new package notification, head to the package lockers in the hallway next to the 24-hour fitness center.

On the touchscreen, the system will ask for your username and pin code. Once it confirms your information, a locker will open containing your package!

#5: When Does the Clubhouse Close?

Our amenity-packed, three-story clubhouse closes every night at 10:00 pm.

If you need help anywhere in the clubhouse after our office closes (6:00 pm on weeknights and 5:00 pm on weekends), a concierge will always be on duty to assist you.

The only part of the clubhouse open 24 hours is the fitness center, which also contains our package lockers. All new residents will receive the door code for the fitness center from our staff, which allows you to enter the gym doors after the clubhouse closes.

#6: How Do I Reach the Courtesy Officer?

After the clubhouse closes at 10:00 pm, we always have a courtesy officer on duty in case of emergencies.

If you get locked out of your apartment, want to file a noise complaint, etc., just call our main line at (501) 221-3377 and the automated message will instruct you on how to reach the courtesy officer.

Pro Tip: Please be aware that the courtesy officer is not a security guard or first responder. In other words, they cannot address domestic issues, fires, floods, etc.

If you have an emergency, or notice suspicious activity, please call 911 first!

Have another question we didn’t answer here? Comment below or send us a text at (855) 501-8784 and we will do our best to help you out!