Our App In-Depth: How to Submit a Service Request

Photo of a person in a bathroom holding a phone showing The Pointe Brodie Creek app. Read on for the steps to submitting a service request on the app!

When something needs fixing in your apartment, never fear. The Pointe Brodie Creek maintenance team is here! Just submit a service request and help will be on the way to save the day.

The quickest and easiest means of submitting a service request is by using our app, where we already showed you how easy it is to reserve an amenity. Let’s explain how!

Step #1: Get the App

Every resident should have our app downloaded and be using all its handy features.

If you don’t already have it downloaded, just search for “Richardson Management” in the App Store or Google Play Store.

Once you download the app and enter your personal information, it will confirm your resident account here at The Pointe Brodie Creek and allow you to open our app.

Step #2: Open the Actions Menu

There are a couple ways you can start a service request, and both are easy to find!

I want to… Button

On the main screen of the app, you can start a service request by locating a black “I want to…” button.

On Apple devices, the button will be on the top of your screen. On Android devices, it will be on the bottom of your screen.

When you tap on the “I want to…” button, the Actions menu will appear. Then, you can select the Maintenance Request option.

+ Button

From your home screen, you can also tap on the + button next to the Maintenance Requests section. That will open the same Maintenance Request page you can find from the Actions menu.

Step #3: Submit a Service Request

This Maintenance Request form is where you will enter the details of your service request.

You need to select a Service Category, Problem Item, Service Issue, and Location to give our maintenance team specific information about your request. It also helps to leave a detailed note and attach a photo, although it is not required.

If you would like to be in your apartment while your request is being serviced, there is an easy way to let us know. Just toggle off the section that says, “Staff may enter my unit without me there.” If you do not need to be home for our team to service your request, leave this option on.

When you are finished entering all your information, tap Submit to send us your service request.

Step #4: Track Your Service Request

As soon as our team successfully receives your service request, you will get a push notification. Then, once you re-open the app, the request will appear at the top of your home screen.

Your service request will remain on your home screen until it is completed. So, if you ever need to add notes or send us new information about a pending service request, just tap on the service request and enter those details in the message box to notify our team.

Step #5: Review Your Service Request

After your service request is completed by a member of our maintenance team, you will receive another push notification.

You will also notice that the service request will re-appear on your home screen, but with a star rating next to it. This is your opportunity to review your experience and let our team know how well they handled your service request.

Once you rate your request, the request will disappear from your home screen.

Emergency Service Requests

In the event of a maintenance emergency, do not submit a service request on our app. Again, we repeat, do not submit emergency service requests via the app!

Instead, tap on the Emergency Call button from the Maintenance Request action screen. That will start a call to our office, where you can speak to a member of our staff immediately during office hours or leave a message for after-hours maintenance.

Our maintenance staff is available Monday through Friday from 8:00 AM to 5:00 PM. However, we also provide 24-hour emergency maintenance service seven days a week in the following cases:

  • No heat in your apartment during winter when the outside temperature is below 60°.
  • No A/C in your apartment during summer when the outside temperature is above 80°.
  • Plumbing leak or sewer stoppage which might damage your personal belongings or the apartment property.
  • Toilet stoppage if your apartment only has one bathroom.
  • No electricity in your apartment.
  • No water or hot water in your apartment.
  • Broken or non-working exterior doors, locks, or windows in your apartment.
  • Any condition which might cause a fire.
  • A gas odor.

There you have it! That is the important information you need to know about submitting a service request.

If you have any questions, send our team a message or give us a call at 501.221.3377.

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